Refund policy

Return Policy

 

Each Roseń piece is created with intention specifically for you. As an independent brand dedicated to mindful production, we are not yet able to offer a full return or refund policy. That said, your confidence in our garments means everything to us. While our general policy is final sale, our doors are always open to reviewing special cases with empathy and attention. Please email us with your order number in the subject line at Rosen.attire@gmail.com.

Please note: In your email, please include your name, address, tracking number or receipt, and the reason for your return or exchange.

 

 

The Exchange Window

To request an exchange or store credit, you must contact us within 14 days of receiving your order. Please note that Roseń does not issue refunds to original payment methods under any circumstances.

 

Garment Condition: To be eligible for an exchange, your piece must be returned in pristine, original condition with all tags attached and original packaging included.

 

  • Please be mindful when trying on your garments. We cannot accept pieces that show any signs of wear, have been washed or altered, or carry makeup stains or perfume scents.

 

  • Any items failing to meet these standards will be strictly refused.

 

How to Initiate an Exchange

1. Request Authorization: Please email our team at [Insert Roseń Email] to request an exchange.


2. Wait for Approval: Only authorized returns will be processed. Any unapproved packages sent to our facility will be refused, and it will be the customer's responsibility to arrange and pay for the collection of their garment.

 

3. Ship Your Item: The customer is responsible for all return shipping costs; Roseń does not cover or reimburse these fees. We highly recommend using a registered, trackable postal service, as we cannot be held liable for items lost in transit.

 

Processing & Availability

Once your return arrives at our facility, please allow 5-7 business days for our team to inspect and process it.

 

  • Because our collections are produced in strictly limited quantities, all exchanges are subject to inventory availability at the exact time your return is processed.

 

  • If your desired size or piece is available, we will facilitate an even exchange. If it is out of stock, you will be issued store credit for the original purchase price of the garment.

 

  • You will receive an email notification as soon as your exchange has been shipped.

 

Final Sale Items

To maintain our intentional production runs, the following items are strictly final sale and cannot be exchanged or returned for store credit:

 

  • Items purchased during promotional periods (using a discount or promo code).

 

  • Sample Sale pieces.

 

  • Swimwear/Bikinis. (No exceptions will be made for final sale items). 


  • We reserve the right to cancel orders, in which case a full refund will be issued.


 Customer Support

 

  • Our customer service hours are Monday through Friday, 9am to 6pm ICT.

 

  • Please allow 24-48 hours for a reply.

 

  • While Instagram DMs can be used for sizing and product availability questions, please ensure you email us for all inquiries regarding shipments, exchanges, or custom orders.