Frequently asked questions
What is the return policy?

Every Roseń piece is created with intention specifically for you. As a growing independent brand dedicated to mindful production, our general policy is final sale, and we do not issue refunds to your original payment method.

However, your confidence in your wardrobe means everything to us! We are always happy to offer an exchange or store credit within 14 days of receiving your order, provided the piece is in its original, pristine condition with all tags attached. Please see our Return policy for more information for how to start the return process.
Are any purchases final sale?

Yes! To help us maintain our mindful, limited production runs, a few specific items are strictly final sale. These include pieces purchased during a promotional period (using a discount code), Sample Sale items, and Swimwear/Bikinis. We cannot make exceptions for these pieces, so please double-check your order before checking out.
When will I get my order?

Our warehouse team works hard to pack your beautiful pieces within 1-2 business days. Once your order is dispatched, delivery times depend on your location:

  • Domestic (Thailand): 1-2 working days via Thailand Post.
  • International Standard: 7-14 business days.
  • International DHL Express: 3-5 business days.
  • Pre-Orders: 4-8 weeks.
How much does shipping cost?

We offer free standard shipping on all domestic orders within Thailand!

For our international community, shipping costs are automatically calculated at checkout based on your exact location. We also offer free standard international shipping on all orders over $350 USD.
Do you ship internationally?

Yes, we absolutely do! We love seeing Roseń worn worldwide. Please note that at this time, shipping to Russia, Ukraine, and Palestine has been temporarily suspended, as we cannot guarantee the safe arrival of packages through our carrier network.
Will I pay duties and taxes?

All international orders are shipped DDU (Delivered Duty Unpaid), meaning these fees are not included in your checkout total. You will be responsible for any customs fees or taxes collected by your local customs office upon delivery. We highly recommend checking your country's regulations before placing your order so there are no surprises!
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are my orders shipped from?

All of your items are packed with love and care by our dedicated warehouse team! Domestic orders are shipped locally via Thailand Post, while our international orders are dispatched globally from our main facility in Bangkok, Thailand.
What if the item I received is damaged or faulty?

If you happen to receive a damaged or faulty piece, please email us right away at Rosen.attire@gmail.com with your order number, name, and a few pictures of the issue. We will work to resolve it for you quickly and with the care it deserves.
I ordered the wrong item, what can I do?

We understand that mistakes happen! If you need to swap for a different size or a new piece entirely, you can request an exchange within 14 days of delivery. Just email us at Rosen.attire@gmail.com to get the process started. Please keep in mind that exchanges are subject to availability, and customers are responsible for return shipping costs.